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Customer Service

Thank you for visiting birdseyeoutdoorsupply.com. Every day we help more than 1000 customers find the products they need. With a selection of over 1000 quality products you are sure to find just the Products item you are looking for. We have been in the Products business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online?  Have a question about a product?  Want to check on the status of your Products order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have.

Contact Us

Email
admin@birdseyeoutdoorsupply.com

Mailing Address
BirdsEyeOutdoorSupply.com
919 Garnet Ave Suite 212
San Diego, Ca 92109

Returns and Exchanges

If you are not fully satisfied within 30 days of the delivery date you may reach customer service via email at admin@birdseyeoutdoorsupply.com and they will assign you a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New" and "unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Customized orders are not returnable.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee.  The restocking fee may be waived in the event of an exchange for a product of equal or greater value.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.
We love satisfied customers so if you have any questions about this policy, please contact us via e-mail at admin@birdseyeoutdoorsupply.com.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

Please contact our Customer Service department with any problems with your package.

We work hard to make your shopping experience an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call within four hours of placing your order to cancel it free of any charges. Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time

We reserve the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.
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